Drunkn Munky wrote:

scotjell wrote:Yeah but don't you think one for one replacement like you have 28 days for most things if the zip fails on your trousers you take them back and get a new pair. But we have to pay out and hope to get some money back as they calculate how much use you've had out the tyre.

100% agree, bridgestone should give full backup to who ever they sell tyres to weather that be the end user, a dealership or mr ebay trader. In a case like this where the tyre is clearly at fault the end user should be able to take/send the tyre back to weather they brought it and have it replaced then they should expect full support from bridgestone to recover their costs. If they cant support whoever they sell tyres to then they shouldnt be selling them, id be going to town on this.

I don't agree with this at all.

Bridgestone DO support their approved tyre resellers, you simply take the tyre back to them and if it is a fault with the tyre, the dealer will replace it and Bridgestone will do the rest.

Non approved bridgestone dealers will buy the tyre from another reseller and so on like a chain. This also can get the tyre damaged if the shipping is bad.

The tyre is damaged but it isn't clearly at fault, to me it looks like it was damaged in storage or fitting, belts dont usually wander on the tyre unless they are damaged. Bridgestone have also said it looks to have suffered damage? (I dont see why they would lie about anything)

I'd be asking the garage not the company directly to replace it, let them chase up whoever they brought it from, they sold it, many companies will tell you to try and take it up with the mfg directly as a we are not respsondible for this get out. It should eventually make its way back to bridgestone anyway if somebody dosent pay up first. Good local companies should try and get it sorted for you not fob you off. They brought it from somebody they can always chase them.

It isnt like the tyre is an appliance and that it carries a manufactureres warranty and you can chase it directly, its specialist equipement that needs to be properly installed. I don't think Bridgestone can be held responsible for bad storage and fitting of the tyre if it has been the case.

Sounds a bit like your being fobbed off by the place you brought it from to me, as I think every other tyre mfg will tell you the same thing.

Be interesting to see how you get on.

Neo isn't that what I just said albeit in less words?

Well my dealer knows the process as described by Bridgestone where a form gets filled out and the tyre returned to Bridgestone. I can't see how storing a tyre would get the stray strand to the surface to appear on what both are almost new tyres. Will let you guys know how I get on with the man on the inside!

Ok the man at Bridgestone has said no comment until they have the tyre and investigated. He goes on holiday for 10 days so lucky I caught him. So for the time being fresh rubber tomorrow and old one to be collected from dealer and wait for process to kick in.

Drunkn Munky wrote:Neo isn't that what I just said albeit in less words?

Haha yep! must have been sleepy this morning >.<

Well progress made here, bridgestone have offered to send a Rep to mine,

I picked up my wheels this morning and i crushed the tyre with my hands and there is no gash, just a wound where the cord was. I have pics i will upload later.

So mot retest tomorrow and a rep on his way hopefully i just want my money back for what ive just had to blow out pointlessly because of a stray cord

The garage i went to said letter of the law with cords is an mot fail but even he could see it was a stray cord in the mould, and would have advised i did a burn out where by it would have gone,

My email trail

Good morning Gary,
 
I have now had my rear tyre replaced by Cabot Tyres and filled out the relevant paper work. I’m not sure how long this process takes, but on completion I would like a report of the failure/fault for my records. I have also been in touch with Gary Hartshorne whose name I had been provided by one of the editors from Bike Magazine because they are compiling a column on 400cc bikes and looking for information. With Bridgestone in the lime light for problems with MotoGP tyres Bike would like to know the outcome of this situation.
 
My concerns come from mine and other people’s safety which is paramount due to the fact this could have had a fatal consequence whether I was doing a track day or on the road.
 
Regards
 
Scott Jelleyman
 
From: BALDWIN Gary [mailto:Gary.BALDWIN@bridgestone.eu]
Sent: 26 July 2012 11:08
To:
Subject: RE: BT090 Failure
 
Hi Mr Scott Jelleyman,
 
We regret to hear you’re having problems with your Bridgestone BT090.
 
It is worth me pointing out when a tyre is first manufactured, each tyre is inspected on its own merit. If there was an issue with a batch of tyres from the same mould I can ensure you these tyres would not be available for customer purchase.
 
If a thread is showing on the edge of the tyre, this tyre will be unsafe for use.
 
The process we have, if you believe this is a manufacturing fault is as follows:
 
Take the tyre back to were you purchased it (on this occasion Cabot Tyres), you can try and take the tyre back to other dealerships but there is no obligation they will send the tyre back for you.   
You will fill out some paper work and leave your tyre and be issued with a reference number from Cabot Tyres.
After 14 days of Bridgestone receiving the paperwork we will aim to collect this tyre, carry out a full inspection and have a full verdict on the tyre and why the thread has occurred.
If the Technician believes a manufacturing fault was responsible for the thread, an allowance will be made based on the tread remaining.
A letter will be sent to you and Cabot Tyres regarding the tyres failure, so please ensure a full home address is left on the paperwork.
 
This is the only process we have for tyres to be inspected, but I’m happy to speak to Cabot Tyres and send any paperwork over to assist in this matter Mr Jelleyman.
 
If you require any further information please let me know,
 
Regards,
 
Gary Baldwin
 
Technical Administrator
Telephone: 01926 488 580
Fax: 01926 310 823
Email gary.baldwin@bridgestone.eu
 
 
From:
Sent: 25 July 2012 09:47
To: BALDWIN Gary
Subject: BT090 Failure
 
Good morning Gary,
 
I was given your name by a forum member which I use 400greybike.com and noticed that he’d had an MOT failure due to threads showing on a nearly new BT92 rear tyre. I recently purchased a tyre from Cabot Tyres in Bristol and have experienced a similar problem on my rear BT090. I have spent a lot over the time I’ve owned this bike on this tyre and this luckily is the first experience I’ve had where there has been a problem in the moulding process and my thread showing is on the edge of the tyre. This now puts me in doubt if the tyre will suddenly give due to a failure in your Quality of the tyre. To see this on another user of this Company’s tyre although a different model is very poor and does this mean there is a batch of tyres out there that all have this problem and people should be made aware of this?
 
Please advise on what Bridgestone’s process is regarding tyre failure and feel that the cost to me to replace a tyre should be the responsibility of Bridgestone due to travel costs and the expense of removal refitting and disposing of the tyre. I would assume you would recommend a tyre dealer within my area where you would supply this tyre and get it fitted FOC and the removed tyre would then be given to your Bridgestone rep for return.
 
Regards
 
Scott Jelleyman

good luck scott, im awaiting a reply from gary with regard to the offer of sending a field engineer to take a gander,

i love the bit they say "you can try and take the tyre back to other dealerships but there is no obligation they will send the tyre back for you"

what a load of rubbish! that just shows a severe lack of concern in customers/consumer faith in companies we use these days!

any way the tyre issue i have despite and initial email saying it wasnt a defect it was damaged, here is a few pics of a compressed tyre off the rim and folded outwards,

needless to say no gouge, no slash etc etc just a impression of a cord beneath the surface layer which has worn away over the 1590miles, this wouldnt have been picked up at quality control because i very much doubt that there actually is a QC dept!





oh well paitence is a virture yadda yadda, but citizens advice consumers services will most likely be my next port of call, i dispute the percentage compensation pay out, i want full re-embursement for fitting costs and the cost of a new un needed tyre.

bridgestones fuck up not mine.

Bridgestone are sending a technical engineer out on monday so will have more info soon....

Bridgestone have been, it is defective, theyve taken it away to send to japan, they dont do defects so someone fucked up 0% failure/fault (there words),

the guy ive been dealling with at the technical dept will be in touch with compensating me for the tyre.

Result, nearly :)